Our Customers
This was my first time doing business with Byerly RV and it was nothing less than a perfect experience from start to finish. I took my Jayco Eagle travel trailer to Byerly to have the furnace diagnosed and the wheel bearings repacked. After calling a couple other shops who refused to work on the trailer since I did not purchase from them
Byerly welcomed me in with zero questions. Barb was extremely helpful from the start and the service tech James had my furnace issue diagnosed quickly and Barb had an estimate to me in no time. The repairs my trailer needed actually ended up being larger than originally planned and I had them do some additional repairs and maintenance while in their shop. The communication from
Barb was fantastic throughout the entire process and James had my trailer back to me working better than when I purchased it. Byerly will be my service provider moving forward and where I go when I’m
Ready to buy a new trailer. Thank you for a great experience! - Dalton
I have been a customer of Byerly since 2010 and I had a minor emergency as one of my fifth wheel landing gear legs was not working. This made it impossible to unhitch from my truck. I called Byerly and I talked to Nicole and she was able to get me in right away and this was 9:30 in the morning with no appointment. After I got there, Glen was given the task of removing and replacing the bad leg. I watched as he made the repair and also had a nice conversation with him as he worked. Very nice guy. Those two got me out of my predicament and I was able to get back home and unhitch from my truck. I am very appreciative of the helpfulness and professionalism with which they handled my request. - Bob
We were driving an RV from Texas to Wisconsin and had an issue with our generator. We called a lot of places along the road in Missouri and Byerlys was the only place willing to take a look and assist us.
Rick and Jan got us in right away and had us out the door in an hour, top notch service!! - Edie
We have all our service work done at Byerly. Barb is always very professional and helpful. She communicates status during our service and makes sure the service is done before our next outing. She is the best! Technicians are great too! A good service team. - Pati
Linda and I were impressed with Byerly RV from first contact on the website. We saw what we were looking for and made the first call. Jason was friendly and courteous throughout that call answering questions patiently. I also received calls from Michelle and Brett explaining licensing and financial questions I had. The site is simple to get into with a large inventory. The sale day went smoothly. Everything was ready. While signing documents, Abby was waiting to take us through the next steps. Robert took us through the vehicle covering every aspect of the outside patiently and explaining well. Inside the cab, every question we had was explained and demonstrated. From start to finish, Byerly earned five stars. - Thomas
Jason at Byerly RV was our awesome sales contact, before we started he asked us questions what we were looking for. He researched inventory to find a match and showed us campers that fit our needs. Even though our choice didn't match after seeing inside it was our first choice Winnebago 25ML.
Michelle was our financial wizard making the whole deal work along with follow up and extended warenty and insurance info.
Abby and Joe helped us with the walk through, when we picked our camper, they suggested videoing all the steps and gave tips to make things easier.
Justin and Nathan in parts helped us get necessary add ons for safe operation of the camper.
Last but not least we got a surprise from the manager at Byerly RV, personalized swag, but you'll have to find out for yourself, if you are in the market for a Camper, head to Byerly RV...
Thanks again everyone at Byerly.
Steve & Faith W. - Steve
We needed some warranty work done on our Chaparral. I would like to specifically mention Nicole, Barb and Jan for their effort to correctly identify with us what needed to be done, driving the warranty request and providing frequent and meaningful updates. They make us feel like family. They are the dream team and I am happy to have them on our side. Thanks to each one of you for dearly with some complex issues and always having a ready smile regardless of how insane your days have been.
Tony and Annelise - Tony
Byerly RV is absolutely incredible. Their customer service is the best I ever received. Starting with Steve who went above and beyond anything you would expect to receive the help he provided. Nicole Hatchett in service provided us with outstanding service! The rental department, service, mechanics, everyone provided the best service you can ever expect. They saved our vacation after a terrible incident with our travel trailer. They had our tt ready to go on our return trip, as provided and bent over backwards to provide us with a rental to complete our vacation. No matter where you live, you should purchase your next camper from Byerly RV. We live over 1,000 miles away but would drive there just to buy from them. It’s worth the trip. You will not be disappointed! My husband and I want to personally thank the entire team for their outstanding, exceptional service. We never experienced anything like this with anything we owned. - Christina
We had a wonderful experience at Byerly RV! They made this the easiest RV buying experience we have ever had. Bob Harney did a great job in showing us all the advantages of buying our Grand Design camper. Brett searched the best rates for us. Ryan did an excellent job showing us all the ins and outs of our camper! Eric and the very nice lady that helped with the paperwork made it quick and easy. Then to top it off we were given a cutting board with our name on it for the camper and a shopping spree in the camp shop! Thank you to the whole team for making this a great experience! We were so impressed! - Michael
We cannot more strongly recommend. Quickly responded to an unexpected wiring emergency resulting from a factory defect that left us without shore/AC power and caused metal-melting arching.
Showed up unannounced to their enormous facility 5 mins after open- and was met by the very friendly and responsive Barb- who saw the urgency and quickly coordinated support. After handling several (actual) appointments, she had our truck and trailer in the shop under the care of Mark L, who was courteous, involved, and inquisitive. He quickly diagnosed the above issue, even putting me on the cart to see the damage. By the afternoon- the bottom of the trailer was dropped and the fix was in, with new wiring in junction boxes cleanly installed.
As a cherry on top, Mark also identified and fixed a rusted clamp, and diagnosed and fixed intermittent battery issue “while under the hood”.
No kidding same day out of there. Fast, courteous, all in a very clean and well run facility. Gave my stranded dogs water too. Wishing we lived here to use several of their modestly priced service packages. - Nathanial
- ← Previous
- Page 1 of 2
- Next →