Pleasant ExperienceWe completed our purchase and took ownership of a new Class A, our third unit, and the folks at Byerly RV were the very best we've dealt with. Frank in sales was knowledgeable and pleasant to work with. Michelle was excellent in financing. BRANDON IN service provided the BEST walk through we've ever gotten. And Gabriel in Parts was superb. Thanks to ALL of you BYERLY RV folks for a WONDERFUL buying experience!!!!! Thanks for a job well done. - Harold from ROLLA, Mo
Service DepartmentI walked in carrying the heater anode that I thought needed replacing, intending to buy a new one. The lady at the counter (sorry, I don't have her name) told me the anode was fine and would probably not need replacing for another year. I mentioned that I needed air in the tires and she told me to bring it in and they'd take care if it.
I'm sure there are many places that would have taken advantage of my ignorance and sold me a new one but, instead, she chose to educate me about my trailer.
And then, the next day I met Randy and Tom who did such a great job. What a wonderful place!
Not only have you gained a new customer for life, but I'll make sure my friends know about my experience.
I stopped in on my way out of town to get air in the tires of my horse trailer. I had already loaded my horse and was concerned about the length of time it would take. I was assured they would make it as quick as possible. In talking to Tom Grass, he asked if i had dewinterized the plumbing system yet. I had not. he offered to do it quickly and I was very grateful since I am still a novice at taking care of this larger horse trailer with the living quarters. While Randy Hawk was working on the dewinterization, a number of other things were discussed. Randy and Tom were incredibly helpful and addressed the issues that were safety related, not just convenience or cosmetic. I was on my way in a short time with a number of things fixed that were very important. I can not really express what a really terrific experience this was due to Tom and Randy. They truly went above and beyond and I left there not just happy, but safer. They have made me a permanent customer of Byerly. I will never go anywhere else. Thank you Tom and Randy - JEAN from Chesterfield, MO
Passport travel trailerMy husband and I have looked at several travel trailers during the last few years. We decided on Byerly because we heard good reviews and good service from friends. We bought a 2015 Passport and the service team went through everything with us. we are looking forward to using this travel trailer "for the rest of our life." Rob Kaiser is a great member of their sales team. He asked us what we wanted and was able to find us just what we asked for in a travel trailer. Thank you Byerly, for supplying us with luxury camping. - Donna
Gemini rentalMike Stika gave us the orientation on the Gemini 23 ft we rented. Our trip was great and Mike was wonderful. He gave us his number to call if we had any questions. We had to call him only once, on the weekend after hours and he answered quickly. He didn't make us feel like we were bothering him at all. He also immediately answered our text the following day . Thanks Mike for your excellent customer service.
Chuck and Sandy Emig
- Sandy from St. Louis, MO
We have bought two travel trailers from Byerly and have always been pleased with the personal and attentive service we receive from everyone there. We recently found ourselves in need of a repair to our awning, we were hopeful would be covered by warranty since the problem occurred after only a few short trips and was not due to negligence on our part. Forest River ultimately denied the claim we still needed the repair before our next trip. I am not writing this letter to complain, but rather to praise Byerly for the outstanding customer-focused care and service they provided. We were looking at a very pricey repair we didn't feel responsible for and needed it completed quickly. The service department worked miracles by ordering a different brand of awning material to replace our damaged one and deeply discounting the total repair cost for us. They went out of their way to keep us happy, informed, and satisfied with all aspects of the repair process.
Thank you, Byerly for helping us remain 'Happy Campers' - Christine from Saint Louis, MO
WOW!!! All I need to say! The service we received at Byerly is world class, and we promise we will be back. From start to finish we have been proud to be part of the Byerly family. Do yourself a favor if you are here looking at a camper let these fine people take care of you, and it will be happy trails. Just ask for "Hal's" world famous popcorn. Thanks to the Byerly Family! - Phyllis
My husband and I recently bought a new Forest River Wildwood RV. Everything about our experience at Byerly was phenomenal. From our sales agent, Robert Fitzgerald, to the men who showed us how to use our new purchase. We would just like to thank everyone involved and let you know that you all are a rarity in our experience of camper stores. We have been to many, and Byerly by far is the most caring and professional we have ever encountered. It was such a pleasure doing business with you.
Thank you again.
Jill Masiero and Larry Reagan - Jill from Catawissa, MO
Bill and I visited Byerly RV to see if the RV lifestyle was for us. Dave our salesperson, showed us something he felt we might enjoy. We followed it up with a visit to the RV show – ALL the salespeople at Byerly’s area greeted us and welcomed us to the show... Dave called us and suggested we come back to Byerly to see a motorhome bigger than we had thought about but well within a dollar range we live with. Within an hour of sitting in the unit we looked at each other and knew “Olivia” was going home with us... The day of closing Dave was as excited as we were. Closing was smooth, service with Steve, fantastic explaining all working parts. Bill went over parts and consumables. Our return a week later was just as pleasant we watched and returned the DVD to pick up some needed items. We were greeted like family. We cannot thank Dave enough for calling us back to let us see this unit.
In the Spring of 2008 we decided that we wanted a camper trailer. We went to Byerly and was greeted by Nick Kiser. - We bought camper #1 that day. In the Spring of 2010 - we signed paperwork on camper # 2. In the winter of 2012 we signed paperwork on Passport # 3. - Back to Byerly in January of 2015, again Nick was happy to show us campers. Here we are today to pick up Passport Camper # 4. We have loved everyone of our Passports and the reason for trading was always because we wanted a different floor plan. Nick Kiser and ALL the staff there have always been friendly and helpful. Though we say this is the LAST camper. I know that if we decided to trade, we will be back at Byerly looking for Nick. - Sandy from House Springs, MO
We made a 2 hour trip to look at an RV we saw on Byerly's web site. We were helped by Frank and couldn't have asked for a more helpful and friendly sales person. We purchase a Class A motorhome and pleased by all the helpful employees, especially George who did our walk through. We highly recommend Byerly!
Nancy - Sally from Wildwood, MO